FAQ

You can completed this form if you are a contractor or potential distributor.

Pixiu was founded by the Chaplin family in 1998. With over 100 years of coated fabric experience, the Chaplin family has been making PVC since before you were born. The family owned the largest supplier of PVC products in Canada before turning their attention to Pixiu in 2012. Today, Pixiu continues to drive PVC into new markets and industries while upholding a quality and client first attitude.

We are more than happy to old school your order. Please feel free to call us at 877-752-4565 or contact us, and we can provide assistance with your order. Our office is open from 8:30am-4:30pm EST, and our store is open 24/7/265.

We have local representation throughout North America, please contact us to find your local rep.

Definitely, we have varying warranties available depending upon the industry, product, and application. Please contact us and we can assist you.

Yes we do. Only Pixiu Approved Contractors enjoy the benefits of our enhanced warranties. To become approved you need to complete Pixiu's Contractor Application.

​Once approved, you need to complete & submit the Warranty Request Form for any project & warranty beyond a standard membrane warranty. If there are any issues with your request, we will obviously alert you to any inconsistencies.

No problem, we can do that. Please alert us or your local representative.

Free shipping is offered on certain products and quantities. If your order qualifies for free shipping, you will see a "free shipping" option when you checkout. Please contact us or your rep to learn the specifics of your industry and account as it relates to free shipping.

That all depends on where your order is shipping. In general, our United States based orders ship out of warehouse in San Antonio, TX or Wood Dale, IL. Our Canadian based orders ship out of our warehouse in Cambridge, ON. 

Smaller items will ship via a standard courier, such as Fed Ex. Larger orders with ship via Van Trailer. If you require a flatbed or other shipping arrangements please contact us directly. Standard shipment orders will most likely ship on the same business day as your order, obviously dependent on the time your order is placed. Our cutoff for overnight shipments is 2pm EST. Overnight order requests placed after 2pm EST may ship the following day.

You can pay via credit card when you check out, or you can apply for credit with Pixiu and place orders on your account. There is an option to place an order on your account when you check-out. To apply for credit with Pixiu, please complete and send us a Credit Application. If the order is placed on your account, we will send you an invoice. Our standard payment terms are 2% 10 days, net 30. 

Pixiu is open to private label arrangements and we encourage you to explore this option by contacting us.